I have set up a new password and registered my browser. I have selected “Activate this computer for later use”, but each time I log in, it makes me go through the Browser Registration process (where I have to get a Secure Code). Why?

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aThe most likely explanations for having to register your browser multiple times are:

  • Your browser is not set to store cookies from our website
  • Cookies are automatically deleted each time you close your browser. We have prepared a document that explains how to check that your system is not deleting the secure certificate. Please click here and see if this helps resolve your problem.
  • You are logging in from a different browser or PC than you used previously.