Why do you need me to verify my contact information when the bank says they will never ask for my personal information?
Yes, we do say we will never ask for personal account information via e-mail or over the phone to protect you from fraudsters. However, when you login to your accounts the first time, we will need to verify that we have the most convenient method to contact you. If you prefer to be contacted by e-mail, please update your account with the e-mail account that you use the most.
We also need to verify your telephone numbers and e-mail on the security preference screen so that we can provide you with your one-time secure access code. On this screen, if the telephone is your preferred contact method, the phone number you enter should be the best way to contact you when you are logged into your online banking. We recommend registration and use of your cell phone number for those time you may be traveling and wish to access a public use computer.
Equal Housing Lender