I am getting an error message while trying to access the Mobile web address. What should I do?

If you’ve accessed our Mobile Banking website successfully before:

Check to make sure that you are able to access and refresh other website pages you have not accessed before.

Next double check to make sure that you are entering the correct Mobile Banking web address and you are entering your Login ID and Password correctly. Sometimes numbers, caps and special characters are difficult to enter on the smaller cellular keypad.

If you are unable to access other new Internet addresses it may be a temporary interruption in your cellular company’s Internet service. If you are only unable to access our website - it could be that we have taken our website offline to apply an update.

If you have access to a desktop computer with Internet – try logging in to Internet Banking to see if your User ID and Password allow you to access Internet Banking. When we make improvements to Internet Banking we often make those same updates to Mobile Banking and must take both websites offline while we do our work. If you need immediate information while we’re doing updates – don’t forget about our 24 hour telephone banking service. Call 1-800-548-3011.

Also, if you are able to access Internet Banking on your desktop computer, double check your Mobile Preferences within Internet Banking, submit any changes, and try logging in to Mobile Banking again.

If this is your first time trying to access our Mobile Banking website, due to differences in technology, some older devices (and non-cellular devices) will not be able to access via the mobile web address and therefore will not be able to take advantage of Mobile Banking. Contact your cellular provider to troubleshoot this issue and discuss your options.